Will I receive a physical product?

No, all of our products are digital downloads. After purchase, you’ll receive a link to download your files instantly.

Can I print my digital planner?

Yes! Our planners are designed for both digital use and printing.

Refund policy

RETURN & REFUND POLICY

1. DIGITAL PRODUCTS (INSTANT DOWNLOADS)

Due to the nature of digital products, all sales are final. We do not accept returns, exchanges, or cancellations on digital downloads. However, if you experience any issues accessing your files, please email us at [your support email], and we will assist you.

2. PHYSICAL PRODUCTS (IF APPLICABLE)

If Shine Girl, Shine sells physical products in the future, our return and refund policy will be as follows:

Returns: Items must be unused and in original packaging to be eligible for a return within 14 days of delivery.
Refunds: Once we receive and inspect your return, we will notify you about approval. If approved, a refund will be issued to your original payment method.
Exchanges: If an item arrives damaged, please contact us within 7 days of delivery with photos of the damage for a replacement.
Shipping Costs: Return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part.

3. ORDER ISSUES & SUPPORT

If you have trouble with your order, please contact us at [your support email] with your order number and issue details. We will do our best to assist you!